Consultancy Services

What we offer

As a consultancy services provider based in London and part of the wellness industry, we specialise in the design and implementation of quality processes for B2B. We have a team of experienced professionals who have a deep understanding of the unique challenges and opportunities in the wellness industry.

Our services include

We develop systems and procedures for managing customer complaints and escalations, as well as ensuring the well-being of professionals working in partnership with organisations, as self-employed or in Spas & Hotels.

We believe that building a strong foundation of quality is essential for success in the wellness industry. We work closely with our clients to understand their needs and goals to develop customised solutions that address their specific challenges. Our goal is to help our clients improve the quality of their products and services, and build stronger, more resilient businesses that can thrive in a competitive market.

In addition to our expertise in quality management, we also offer support in the areas of process optimisation, customer experience, and business strategy. We take a holistic approach to consulting, and strive to help our clients achieve their goals and realise their full potential. Whether you’re looking to improve your existing processes, or build a new business from the ground up, we’re here to help.

Customer experience journey

• Leverage customer retention

• Improve customer satisfaction

• Reduce churn

• Leverage customer repeat rate

Quality assurance and control

• Problem-solving

• Design tailored processes and policies

• Process optimisation

• Process implementation

Metrics to track success

• Customer satisfaction

• Professional’s satisfaction

• Revenue

• Reputation

Solutions

• Professional’s accompaniments with their first bookings

• Tailored Customer experience training

• Individual Mentorship